Privacy policy
Privacy Policy and Cookie Policy
Last updated: 22 June 2026
This Privacy Policy and Cookie Policy describes how Christmas The Bully® collects, uses, stores and protects the personal data of users who visit the website, use the available services, make a purchase, request information, interact with the online store or communicate with us.
Christmas The Bully® operates this online store and its related website, including the information, content, features, tools, products and services offered, in order to provide customers with a safe, clear and personalized shopping experience.
The website is built and supported by the Shopify platform, which allows us to manage the online store, orders, payments, checkout, shipping, customer communications and other functions necessary for the operation of the service.
We invite you to read this Privacy Policy and Cookie Policy carefully. By using the website, browsing its pages, creating an account, making a purchase or communicating with us, you declare that you understand the personal data processing methods described herein.
Data Controller
The data controller of the personal data collected through this website is:
Christmas The Bully®
Via Riccardo Misasi 129
87100 Cosenza (CS)
Italy
Email: info@christmasthebully.store
Phone: +39 344 745 1409
The data controller determines the purposes and means of the processing of personal data collected through the website.
Personal Data We Collect
When we use the term “personal data”, we refer to information that identifies or can reasonably identify a natural person, directly or indirectly.
Depending on how you interact with our website and services, we may collect or process the following categories of personal data:
- Identification and contact details: first name, last name, email address, phone number, billing address, shipping address and other data necessary to manage the order or respond to customer requests;
- Order data: products purchased, products viewed, products added to the cart, personalization requests, preferences indicated by the customer, amounts, order date, order status, returns, withdrawals, exchanges or assistance requests;
- Data relating to the dog or personalized product: dog measurements, size, dog name, breed, any photographs sent by the customer, color preferences, materials, engravings, personalized details or other information necessary to create made-to-measure, personalized or handcrafted products;
- Payment data: payment method, payment confirmation, transaction details and information necessary to manage the purchase. Complete payment card details are not stored directly by Christmas The Bully®, but are handled through secure and authorized payment providers;
- Customer account data: login credentials, preferences, order history, account settings and information related to access to the customer profile, where available;
- Communications with us: messages sent by email, contact forms, chat, social media or other support channels, including information requests, complaints, product questions, personalization requests or after-sales assistance;
- Technical and browsing data: IP address, device type, browser used, operating system, connection data, online identifiers, pages visited, time spent on the website, interactions with the website and other information collected through cookies or similar technologies;
- Marketing data and preferences: consent to receive promotional communications, communication preferences, newsletter subscription or unsubscription, interactions with promotional emails, advertisements or advertising campaigns.
Sources of Personal Data
We may collect personal data from the following sources:
- Directly from the customer, when an order is placed, an account is created, a form is filled in, a request is sent, a dog measurement is provided or a personalization is requested;
- Automatically through the website, when the user browses the pages, interacts with the online store or uses cookies and similar technologies;
- From service providers, such as Shopify, payment providers, couriers, analytics tools, email marketing systems, apps installed on the store or other technical partners;
- From partners or third parties, where permitted by law and in accordance with their respective privacy policies.
Purposes of Processing
We use the personal data collected for the following purposes:
- Order management: receiving, confirming, preparing, personalizing, producing and shipping orders placed on the website;
- Creation of personalized or made-to-measure products: using measurements, preferences, specific requests, dog data and details provided by the customer to prepare collars, leashes, dog beds, harnesses, accessories or other personalized products;
- Payment management: processing payments, verifying payment confirmation, preventing fraud and ensuring secure transactions;
- Shipping and delivery: organizing shipping, providing the necessary data to couriers, sending tracking information and managing any delivery issues;
- Customer support: responding to requests, complaints, product questions, modification requests, after-sales requests, returns, withdrawals or replacements;
- Customer account management: creating, maintaining and managing the account, order history, preferences and user settings;
- Operational communications: sending order confirmations, order status updates, shipping information, notifications relating to payment, withdrawal, returns or assistance;
- Marketing and promotional communications: sending newsletters, promotions, updates on new products, collections, offers or content relating to Christmas The Bully®, only where permitted by law and, where required, with the user’s prior consent;
- Analysis and improvement of the website: understanding how users use the website, improving navigation, optimizing product pages, monitoring store performance and improving the shopping experience;
- Security and fraud prevention: protecting the website, users and store from fraudulent, abusive, unauthorized or harmful activities;
- Compliance with legal obligations: complying with tax, accounting, administrative, legal, regulatory obligations or requests from competent authorities;
- Protection of rights: preventing, establishing or defending a right in judicial or extrajudicial proceedings.
Legal Basis for Processing
Personal data is processed pursuant to Regulation (EU) 2016/679, known as the GDPR, and the applicable legislation on the protection of personal data.
The legal bases for processing may include:
- Performance of a contract or pre-contractual measures: to manage orders, payments, shipping, personalizations, made-to-measure production, returns, withdrawals and customer support;
- Legal obligation: to comply with tax, accounting, administrative or regulatory obligations;
- Consent of the data subject: for newsletters, promotional communications, non-essential cookies, analytics or marketing tools, where required;
- Legitimate interest: to ensure website security, prevent fraud, improve services, manage requests, protect our rights and maintain the proper functioning of the store, while respecting the fundamental rights and freedoms of the data subject.
Marketing and Promotional Communications
If the user gives consent or where permitted by law, Christmas The Bully® may use contact details to send promotional communications, newsletters, offers, product news, collection updates or content relating to the brand.
Communications may be sent by email, SMS or other channels indicated at the time of subscription or purchase, where available.
The user may withdraw consent or unsubscribe at any time by using the unsubscribe link included in the communications received or by contacting us at:
Even if the user unsubscribes from promotional communications, we may still send non-promotional communications relating to orders, payments, shipping, assistance, security, returns, withdrawals or legal obligations.
Cookie Policy
Our website uses cookies and similar technologies to ensure the proper functioning of the online store, improve the browsing experience, analyze website usage and, where applicable and with prior consent where required, offer personalized content or advertisements.
Cookies are small text files saved on the user’s device while browsing. Some cookies are necessary for the website to function, while others require the user’s consent.
Types of Cookies Used
Technical and Necessary Cookies
These cookies are essential for the proper functioning of the website and online store. They allow, for example, navigation between pages, adding products to the cart, completing checkout, managing security, remembering essential settings and ensuring the functioning of the Shopify platform.
These cookies do not require the user’s consent, as they are necessary to provide the requested service.
Functional or Preference Cookies
These cookies allow the website to remember certain user preferences, such as language, geographical area, browsing settings or other choices made while using the website.
They may improve the browsing experience and make the use of the online store more personalized.
Analytics and Statistics Cookies
These cookies help us understand how visitors use the website, which pages are visited, how much time is spent on the website, which products are viewed and how we can improve the structure, content and performance of the store.
Our website may use analytics tools, such as Google Analytics, for statistical purposes and service improvement. Where required by applicable law, these tools are activated only after the user’s consent through the cookie banner or cookie management system.
Marketing, Profiling and Advertising Cookies
These cookies may be used, with prior consent where required, to show relevant advertisements, measure the effectiveness of advertising campaigns, create audiences, offer personalized content or remember products viewed or added to the cart.
They may be set by Christmas The Bully®, Shopify or third-party partners, such as advertising platforms or social media, where active on the website.
Third-Party Cookies
Some cookies or similar technologies may be set by third-party services integrated into the website, such as Shopify, Google Analytics, Meta/Facebook, payment tools, apps installed on the store, marketing services, review tools, maps, videos, social media or other external features.
Third parties process data according to their respective privacy policies and cookie policies.
Google Analytics
Our website may use Google Analytics, a web analytics service provided by Google, to understand how visitors use the website and improve the browsing experience and the services offered.
Google Analytics may collect information such as pages visited, time spent on the website, device used, browser, approximate geographic area, interactions with pages and other statistical browsing data.
This information is used for statistical, analytical and website improvement purposes.
Where required by applicable law, the use of Google Analytics and any advertising or advanced measurement features is based on the user’s consent expressed through the cookie banner or cookie management panel.
For more information on how Google processes personal data, please consult Google’s privacy policy:
https://policies.google.com/privacy
Cookie Consent Management
Upon first access to the website, the user may see a banner or cookie management panel, through which non-essential cookies can be accepted, rejected or customized.
The user may change their preferences at any time, where available, through the consent management tools on the website or through their browser settings.
The settings available may depend on Shopify tools, the privacy apps installed on the store and the active settings in the Shopify admin panel.
Managing Cookies Through the Browser
The user can also manage, block or delete cookies through their browser settings.
Disabling some technical or necessary cookies may affect the proper functioning of the website, cart, checkout or certain features of the online store.
Cookie Duration
The duration of cookies may vary depending on the type of cookie and the service that sets them.
Some cookies are temporary and are deleted when the browser is closed, while others remain stored on the device for a longer period or until deleted by the user.
Relationship with Shopify
Our online store is supported by Shopify, which provides the technological platform necessary to sell our products and manage features such as catalog, cart, checkout, payments, customer account, shipping, security, operational communications and tools connected to the shopping experience.
Shopify may collect and process personal data relating to access to and use of the website and services, also in order to provide, protect, improve and develop the platform and the available features.
The data entered by the user in our store may be transmitted and shared with Shopify and connected service providers, including in countries other than the user’s country of residence, in compliance with the safeguards provided by applicable law.
For more information on how Shopify processes personal data, please consult Shopify’s privacy policy:
How We Disclose Personal Data
We may share personal data with third parties only when necessary and for legitimate purposes connected to the management of the website, orders and services offered.
Personal data may be shared with:
- Shopify, for the management of the ecommerce platform, checkout, customer accounts, cart and store features;
- Payment providers, to process payments, prevent fraud and confirm transactions;
- Couriers and logistics services, to deliver orders and provide tracking information;
- Technical and IT providers, for hosting, security, maintenance, IT tools, storage and website operation;
- Marketing and communication tools, to send newsletters, promotional communications, operational emails or SMS, where permitted;
- Analytics tools, to understand website usage and improve services;
- Consultants, professionals or authorities, where necessary for tax, accounting, legal, administrative obligations or to protect our rights;
- Authorized partners or third parties, when requested by the user or necessary to provide a specific service.
We do not sell personal data to third parties for independent purposes unrelated to the store’s services.
Third-Party Websites and Links
The website may contain links to websites, platforms, social networks or third-party services not directly managed by Christmas The Bully®.
When the user opens an external link, the processing of personal data will be governed by the privacy policies and cookie policies of the relevant third party.
Christmas The Bully® is not responsible for the content, security, privacy practices or methods of processing personal data by external websites or services not directly controlled by us.
Children’s Data
The website and services of Christmas The Bully® are not intended for minors.
We do not intentionally collect personal data from minors. If a parent or guardian believes that a minor has provided us with personal data, they may contact us to request its deletion.
Data Security
We adopt reasonable technical and organizational measures to protect personal data from unauthorized access, loss, misuse, disclosure, alteration or destruction.
However, no IT system, transmission method or storage system can be considered completely secure. For this reason, we cannot guarantee the absolute security of data transmitted or stored online.
We invite users to use secure channels when communicating confidential information and to protect their login credentials, where present.
Retention of Personal Data
We retain personal data for the time necessary to achieve the purposes for which it was collected, unless longer retention obligations are required by law.
In particular, data relating to orders, payments, invoicing, shipping and tax obligations may be retained for the period required by the applicable accounting, tax and civil law regulations.
Data processed on the basis of consent, such as newsletter or marketing data, will be retained until consent is withdrawn or until it is no longer necessary for the purposes for which it was collected.
Data relating to assistance requests, complaints, returns, withdrawals or disputes may be retained for the time necessary to manage the request and protect the rights of the data controller.
Rights of the Data Subject
Under applicable legislation, the user may exercise the following rights in relation to their personal data:
- Right of access: obtain confirmation as to whether personal data is being processed and receive a copy of the data processed;
- Right to rectification: request the correction of inaccurate data or the completion of incomplete data;
- Right to erasure: request the deletion of personal data in the cases provided by law;
- Right to restriction of processing: request the restriction of processing in certain circumstances;
- Right to data portability: receive personal data in a structured, commonly used and machine-readable format, where applicable;
- Right to object: object to the processing of personal data based on legitimate interest or for direct marketing purposes;
- Right to withdraw consent: withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal;
- Right to lodge a complaint: contact the competent supervisory authority for the protection of personal data.
To exercise their rights, the user may contact us at:
We may request additional information to verify the identity of the applicant before proceeding with the management of the request, within the limits permitted by law.
Privacy Rights Relating to Shopify
Since our store uses Shopify, some requests relating to the processing of personal data carried out directly by Shopify may also be managed through the tools made available by Shopify.
For more information on the rights that can be exercised against Shopify and on how Shopify processes personal data, please visit:
Complaints
In case of concerns or complaints relating to the processing of personal data, the user may contact us using the contact details indicated in this policy.
If the user believes that the processing of their personal data violates applicable law, they may lodge a complaint with the competent supervisory authority.
For Italy, the competent authority is the Garante per la protezione dei dati personali.
International Transfers
Personal data may also be processed or stored outside the user’s country of residence, for example when we use service providers, technological platforms, analytics tools, cloud services or partners located in different countries.
When personal data is transferred outside the European Economic Area, we rely on transfer mechanisms recognized by applicable law, such as adequacy decisions, standard contractual clauses or other appropriate safeguards.
Changes to this Privacy Policy and Cookie Policy
We may update this Privacy Policy and Cookie Policy from time to time, including to reflect changes to our practices, the services used, website settings, Shopify tools, installed apps or operational, legal or regulatory needs.
In the event of updates, we will publish the new version on the website and change the last updated date indicated at the beginning of the page.
We invite users to consult this page periodically.
Contact
For questions about this Privacy Policy and Cookie Policy, requests relating to personal data or to exercise your rights, Christmas The Bully® can be contacted at the following contact details:
Email: info@christmasthebully.store
Phone: +39 344 745 1409
Address: Via Riccardo Misasi 129, 87100 Cosenza (CS), Italy
For the purposes of the applicable legislation on the protection of personal data, Christmas The Bully® is the data controller of the personal data collected through this website.