Shipping Policy

Last updated: 22 June 2026

Christmas The Bully® is committed to handling every order with care, attention and professionalism, preparing products as safely as possible and entrusting shipments to selected couriers.

This Shipping Policy currently applies exclusively to orders shipped to countries within the European Union.

Shipping area

Christmas The Bully® currently ships to:

• Italy;
• European Union countries.

Any shipments to countries outside the EU may be evaluated in the future or handled only upon confirmation by Christmas The Bully®.

Order preparation

Order preparation times may vary depending on the type of product purchased.

Some products may be available for immediate delivery, while others may require production, handcrafted preparation, personalization or made-to-order processing times.

If the purchased product is available in stock, the order is generally prepared and handed over to the courier on the first available working day following payment confirmation, except during periods of high demand, holidays, logistical needs or unless otherwise communicated to the customer.

For handcrafted, personalized, made-to-measure or customer-requested products, preparation times may be longer and depend on the complexity of the product, the availability of materials, the workload of the workshop and the customer’s specific requests.

Any specific production or preparation times, where available, will be indicated on the product page or communicated to the customer before or after order confirmation.

In the event of significant changes to the expected times, Christmas The Bully® will inform the customer as soon as possible by email, SMS or another contact method provided during the purchase, where available.

Difference between preparation times and delivery times

Order preparation times indicate the period required to prepare, produce, personalize, check and package the product before shipment.

Delivery times, on the other hand, indicate the estimated period required by the courier to deliver the package after the order has been handed over for shipping.

Preparation times and delivery times are therefore two different stages and must be considered separately.

Estimated delivery times for the European Union

After the package has been handed over to the courier, estimated delivery times are generally:

• Italy: 2–5 working days;
• European Union countries: 3–8 working days.

Delivery times are indicative and do not constitute an absolute guarantee.

Delivery times may vary depending on the destination, the time of year, order volume, courier availability, holidays, strikes, weather conditions, logistical issues or other circumstances beyond the control of Christmas The Bully®.

Shipping costs

Shipping costs, where applicable, are indicated during checkout before final confirmation of the order.

Christmas The Bully® may offer free shipping, promotions, minimum order thresholds or special shipping conditions for certain countries, periods or products.

Any free shipping conditions will be visible on the website, on the product page, in the cart or during checkout.

Couriers used

Shipments are made through professional couriers selected according to the destination, weight, package volume and logistical needs of the order.

Christmas The Bully® reserves the right to choose the most suitable courier to ensure safe and trackable shipping, where available.

Shipment tracking

Where available, after the package has been handed over to the courier, the customer will receive a tracking number to monitor the status of the shipment.

The tracking information may be sent by email, SMS or another contact method provided by the customer during the purchase, where available.

The tracking may become active a few hours after the courier has collected or registered the package.

Shipping address

The customer is responsible for the accuracy and completeness of the shipping address entered at the time of the order.

It is important to carefully check first name, last name, street, house number, postal code, city, province, country, phone number and any information useful for delivery before completing the purchase.

Christmas The Bully® is not responsible for delays, failed deliveries, storage, redeliveries, address changes or return shipments caused by incorrect, incomplete or outdated addresses provided by the customer.

Any additional costs related to storage, redelivery, address changes or return of the package may be charged to the customer, within the limits permitted by applicable law.

Absence of the recipient and storage

If the recipient is absent at the time of delivery, the courier may make a new delivery attempt, leave a notice, send a communication or deposit the package at a pickup point or branch, according to the procedures of the courier used.

The customer is invited to follow the tracking information and collect the package within the times indicated by the courier.

In the event of failed collection, expired storage period or return of the package to the sender, Christmas The Bully® will contact the customer to evaluate the most appropriate solution.

Any new shipping or return costs may be borne by the customer if caused by failed collection, incorrect address or prolonged absence of the recipient.

Delivery delays

Christmas The Bully® does its best to hand orders over to the courier within the indicated times and to offer a reliable shipping service.

However, we cannot guarantee absolute delivery times, as delivery also depends on couriers and circumstances outside our control.

Possible delays may be caused, by way of example, by:

• strikes;
• adverse weather conditions;
• logistical issues affecting the courier;
• periods of high traffic, including holidays and seasonal promotions;
• incorrect or incomplete address;
• absence of the recipient;
• checks or operational slowdowns within the transport network;
• force majeure events or unforeseeable circumstances.

In the event of a significant delay, the customer may contact us to request assistance and shipment checks.

Damaged packages

If the package arrives visibly damaged, opened, wet, crushed, tampered with or in abnormal condition, we recommend that the customer accept the delivery with a specific inspection reservation, indicating the reason for the reservation to the courier.

After delivery, the customer is invited to immediately check the condition of the package and the products received.

In case of a product damaged during transport, the customer must contact us promptly, providing:

• order number;
• photos of the external package;
• photos of the internal packaging;
• photos of the damaged product;
• a brief description of the issue found.

This information helps us carry out the necessary checks and, where appropriate, open a report with the courier.

Lost or undelivered packages

If the tracking indicates that delivery has been completed but the customer has not received the package, or if the shipment appears to be stuck for an unusual period, the customer is invited to contact us as soon as possible.

Christmas The Bully® will carry out the necessary checks with the courier and inform the customer of any available updates.

Verification times may depend on the courier’s procedures and the destination country.

Transport risk

For orders addressed to consumers, the risk of loss or damage to the products remains with Christmas The Bully® until the product is delivered to the customer or to a person designated by the customer.

After delivery, the customer is responsible for the custody, use and correct storage of the products received.

Personalized or made-to-order products

For personalized, made-to-measure or customer-requested products, shipping times start from the moment the product has been completed, checked and prepared for dispatch.

The shipping date may therefore be later than the order date, depending on the time required for production or personalization.

Any production times indicated on the product page or communicated to the customer must be considered before the courier delivery times.

Contact

For any information regarding shipping, tracking, deliveries, delays or damaged packages, the customer may contact Christmas The Bully® at the following contact details:

Email: info@christmasthebully.store
Phone: +39 344 745 1409
Address: Via Riccardo Misasi 129, 87100 Cosenza (CS), Italy